The Customer Service Representative will support the Legal Administration part of GRT Financial, Inc. GRT Financial, Inc specializes in helping consumers resolve their debt. You will work closely with our Attorney’s, Clients, and Clients Creditors in mediating their debt. If you are looking for a rewarding position, a great work environment, and helping people on a daily basis this is the place for you!
Responsibilities:
- Takes incoming telephone calls from customers and/or Delivers scripted or non-scripted message to customers via telephone during designated hours
- Responds appropriately to customer objections and questions
- Delivers accurate description of product and/or service to customers
- Navigates computer systems to properly assist the customer and locate customer data or other electronic information
- Records each call by accurately documenting status and comments in the database
- Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary
- Maintains a high level of service with customers and meets performance targets
- Develops and maintains productive working relationship with team members
- Promotes and maintains a positive, professional image of Huron Law Group
Qualifications:
- High School Diploma or General Education Degree (GED)
- Minimum two years of work related experience. Work related experience should consist of a background in financial services, retail, general sales, or call center experience
- Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every customer of Huron Law Group
- Intermediate typing and math skills to meet production needs of the position
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze and interpret documents, understand procedures, write correspondence and speak clearly to members and employees
- Ability to work with no supervision while performing duties
- Paralegal certificate a plus
- Experience in FDCPA Guidelines a plus
- Bilingual(Spanish) a plus
- Collections experience a plus
Job Type: Full-time
Salary: $30,000.00 to $42,000.00 /year
Apply by emailing careers@grtfinancial.com or form below:
