Full-time 100% Remote Client Retention Specialist Position with amazing benefits!
The Client Retention Specialist will support G.R.T. Financial in helping our clients become debt free. You will work closely with our recently enrolled clients, being their main point of contact for the first several months of the program. Strong communication skills are a must and we have found that good listeners and empathetic individuals thrive in this position as all of our clients have their own unique story.
If you have sales or retention experience in a high-volume call center, we are looking for you. If you are looking for a rewarding position, a great work environment, and helping people on a daily basis, apply today!
Responsibilities:
- Taking incoming telephone calls from customers and following up with touch point tasks on a daily basis
- The ability to control conversations and appropriately answer customer objections and questions
- Deliver an accurate description of product and/or service to customers
- Navigate computer systems to properly assist the customer and locate customer data or other electronic information
- Ability to think on your feet and overcome objections well
- Maintains a high level of service with customers and meets performance targets
- Develops and maintains productive working relationship with team members
Qualifications:
- Minimum of 1-2 years of retention experience
- Exhibits a passion and commitment to great customer service by consistently delivering excellent service to every customer
- Intermediate typing and math skills to meet production needs of the position
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, read, analyze and interpret documents, understand procedures, write correspondence and speak clearly to members and employees
- Must have High Speed Internet (50 MBPS) and Wi-Fi access
Benefits:
- $17/hr. paid weekly with bonus
- Medical, Vision and Dental insurance per the company plan (First of the month following 30 days of employment)
- 4O1k/Retirement Benefit Options (See Summary Plan Description)
- Paid vacation in accordance with the Company PTO Policy
- 100% company covered life Insurance
- 100% company covered Short/Long-Term Disability
- Flexible spending accounts
- Employee Assistance Program (EAP)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Apply by emailing careers@grtfinancial.com or form below:
